escalating
/EH1 S K AH0 L EY0 T IH0 NG/verb
- 1
To increase (something) in extent or intensity; to intensify or step up.
โThe shooting escalated the existing hostility.โ
- 2
In technical support, to transfer a customer, a problem, etc. to the next higher level of authority
โThe tech 1 escalated the caller to a tech 2.โ
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Source: https://en.wiktionary.org/wiki/escalate, https://en.wiktionary.org/wiki/escalating